FirstCase captures incoming matters, claims, requests, and tickets, then uses AI to classify, score, route, and trigger the right next action.
Priority score based on urgency, value, risk, and required expertise.
FirstCase acts as the intelligent front door for organizations that depend on case-based workflows.
Collect cases through branded forms, email forwarding, embedded widgets, or API submissions.
Extract parties, issue type, urgency, risk, estimated value, missing details, and recommended next steps.
Route cases, notify teams, create records, draft responses, and trigger approval workflows.
Legal intake, insurance claims, patient requests, enterprise support, compliance reviews, and customer escalations all begin as cases.
A customer, client, patient, or employee submits a new case.
AI identifies case type, risk, urgency, and completeness.
The system sends the case to the right person or workflow.
FirstCase triggers email, CRM, document, or internal actions.
Deploy FirstCase across departments or start with one high-value use case.
Qualify leads, triage matters, detect missing details, and route to practice groups.
Classify claims, prioritize severity, request documents, and launch review workflows.
Route patient requests, organize intake data, and flag urgent follow-up needs.
See how FirstCase can structure, score, and automate your intake workflow.